1. What forms of payment am I able to use?

2. Is it safe to use my payment?

3. How could I get samples?

4. Is it possible to send us free samples, so that we could prove the advantage of this product ourselves?

5. Are you a manufacturer or a trading company of this product?

6. Have you ever exported your products, and if so, to which countries?

7. Can you send me more clear pictures for your products?

8. Do you accept international orders?

9. How long will it take to receive my order and how much will shipping cost?

10. Will I need to sign for my order on delivery

11. How can I track my order

12. How do I cancel my order

13. What is your return policy for items ordered online?

14. What we do if the custom block the items?


1. Q:

What forms of payment am I able to use?

A:

We accept Western Union, Bank Transfer . MoneyGram
Paypal (Add 4% fees)

2. Q:

Is it safe to use Western Union?

A:

Yes. We guarantee that every transaction you make western union payment will be 100% safe. If check your payment correct, We will send a confirmation email within 8 hours after we receive your payment,and then we will arrange to ship your order as soon as possible. We will ship the package to the shipping address(custtomer).
We will send you the DHL tracking number atfer we have shipped the goods.The package will be delivered within 1days, the shipping time is 3-5 days depending on location.We would appreciate if you give feedback atfer you have received the package.so that you can trust our company as best wholesaler friends,100% guarantee get all order safely door to door for you too.

3. Q:

How could I get samples?

A:

After you confirm the sample, and paid the sample fee and freight. We can ship goods out within 24hours. Freight depends on the quantity, weight and carton size and your area.

4. Q:

Is it possible to send us free samples, so that we could prove the advantage of this product ourselves?

A:

Sample can be shipped within 24hours. But as to our policy, you should pay our sample fee and freight. As a sincere client, I think you won’t care about these little fees for long-term cooperation.

5. Q:

Are you a manufacturer or a trading company of this product?

A:

We have our won factories, manufacturing our own raw materials and many different items, meaning we can save time and money compared to other suppliers.

6. Q:

Have you ever exported your products, and if so, to which countries?

A:

We have nearly 7 years experience of production, and 5 years experience for exporting our products to all over the world, especially European and North America market.

7. Q:

Can you send me more clear pictures for your products?

A:

That’s no problem, just contact with us now!

8. Q:

Do you accept international orders?

A:

Yes, we accept orders from Australia, Canada, Denmark, France, Germany , Greece, Hong Kong, Ireland, Japan, Korea, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If you are outside one of these locations, just email cnvbeauty@hotmail.com. We can ship your order almost anywhere in the world utilizing DHL.

9. Q:

How long will it take to receive my order and how much will shipping cost?

A:

Delivery times depend on the availability of the items you order and the shipping option you select. It takes 3-6 days for international DHL shipping, and we provide free shipping for the most of orders.

10. Q:

Will I need to sign for my order on delivery

A:

Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.

11. Q:

How can I track my order

A:

We will email the tracking number once your product is dispatched, please check your email box frequently.The following is a list of the international shipping methods available at Trademic that provide tracking services:

  • DHL
  • UPS
  • TNT
  • EMS

12. Q:

How do I cancel my order

A:

Please email to us within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it.

13. Q:

What is your return policy for items ordered online?

A:

Products purchased on Our website may be returned within 7 days of receipt, as long as the item is unused, accompanied by a receipt and part of our current catalog. See our return policy for more information.

14. Q:

What we do if the custom block the items?

A:

Our website use special logistical channels to ship replical chi hair products. Our items generally shipping from Hong Kong,China, after 3 to 5 days, will be delivered to your door. Our website guarantee that 99% of transportation are safe. But sometimes, the customs will check carefully. If your items seized by Chinese customs, Our website guarantee 100% re-delivery. You will not have any loss. Because the weight of each shipment no more than 150kg, The probability of detention in your country is very small.If the items are detained in your country customs, Our website guarantee that we will do our best to help you get back your items.

Any other questions may be email to us and we will be answered accordingly.